Customer Support -- Problems

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Problem Reporting

If you're experiencing a problem with one of our products, please fill out and submit the following problem report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Problem Report Form

When you submit your problem report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding problems reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

Please enter a brief one-line description of the problem:

(example: "Parts do not fit properly")

If the problem is occuring on a regular basis, please describe the circumstances.

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible problems)

Please provide us with the following information in case we need to contact you:

Name:    
Phone:   
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our products; we are working to correct them for the next release.

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Last modified: Thursday March 09, 2006.